FAQs

Yes

Undo the velcro on the back on the Plush, remove the soundbox from the protective pouch, undo velcro on the pouch and remove the soundbox. Locate the battery compartment door, loosen the screw in the battery compartment door with Philips screwdriver. Remove old batteries and properly dispose of them. Insert three new AAA batteries. Replace the battery compartment door and then tighten the screw. Do not overtighten. Reinsert the soundbox back into the pouch, secure the velcro on the pouch and re-insert into Plush. Secure velcro on Plush before giving to a child.

Please change the batteries

Wipe the Plush with a clean, damp cloth. Do not immerse. This Plush has no consumer servicable parts, do not take apart.

You may need to reset the electronics, remove the battereies and re-install them

The internal soundboxes are covered by a 12 month warranty from date of purchase.

The exceptions to this warranty are:

• Accidental damage to the product (i.e. if the soundbox is dropped and smashed)
• Damage caused by wear and tear

Any non-influence malfunctions occured to the soundbox are covered by warranty and can be sent off to have a replacement soundbox fitted.

Only toys purchased directly through PlushLegion® or authorised resellers are eligible for warranty. Unauthorised resellers and toys purchased from another source will void warranty.

To make a claim on the warranty, please get in touch.

No, unfortunately we cannot replace any items past its warranty.

No, all sales are final. 

No, all music is specific to a particular product

The volume on each product is set to a certain decible to ensure it is compliant with the British Toy and Hobby Association regulations for children.

Once the item was dispatched, you will have been given a tracking number. Track your parcel https://www.royalmail.com/track-your-item

This is all depending on which delivery method has been selected. Please see Royal Mail website for more information. https://www.royalmail.com

Please fill out the online returns form

Please fill out the online returns form within 14 days of purchase. Any returns forms filled out after the 14 days will be void.